Lift Report

That‘s why forward-looking lift manufacturers, real estate management and housing associations rely on GSM-based emergency systems. Particularly in new and renovated buildings, their economic benefits speak for themselves, not to mention their reliability in the future. As a result, this eliminates the need for the costly and time-consuming laying of cables to connect the public telephone network with the lift‘s machine room and the emergency system. The time required for establishing an operational connection can also be reduced to a few days as there is no need to reconcile dates with the fixed network operator and the lift installer. Another advantage lies in the fact that the required emergency system is already pre-programmed making subsequent on-site installation possible within a few minutes. This flexible and rapid setup is not only in demand in special fields such as construction site lifts.

Switching to GSM lift emergency systems also quickly pays for itself. As a result, the ROI of increased costs for the GSM lift emergency systems generally corresponds to six months. After all, the GSM connection is significantly more affordable than the landline in the long run. In consideration of routine status reports and any alarms triggered, the total costs for GSM communication are also significantly less expensive than the monthly base tariff for the landline – particularly if mobile communications providers offer special tariffs for lift emergency systems.

Professional verification of the signal strength in the lift shaft is imperative. Sufficient and stable network coverage must be guaranteed at all times. For this, potential disturbance sources and interference should also be eliminated on a technical level. Regardless of the type of communication connection, it must be ensured that the lift emergency system‘s power supply functions in a reliable manner, does not react to storms and spikes and is able to bridge a potential power failure. A regular routine status report from the lift emergency system to the emergency and service communication centre as well as preventative maintenance ensure that the system is operational at all times. Some operators of emergency and service communication centres already offer daily routine status reports free-of-charge. As a result, lift operators and users are provided with considerably more safety that even goes beyond the standard EN 81 in force in Germany.

In the event of an emergency, proper technical functioning is not the only order of the day. One expects to the same degree that the communication centre is capable of dealing with the situation in a professional and conscientious manner. The employees there should receive optimal training for risk and crisis situations and also be capable of offering trapped persons psychological support for the duration of their wait - areas of competence that are imperative in an emergency. The lift technicians and/or intervention teams alerted then make sure on site that trapped persons are safely released at all times, both day and night.

The Bosch Communication Center offers a reliable complete solution together with renowned partners such as the manufacturer of safety switching devices and systems, SafeLine and the mobile network operator Vodafone. They include the mobile communication card, connection to the communication centre and corresponding hardware components. This not only makes it possible to quickly and reliably help trapped persons, but also saves costs and offers a complete package for the operator. Those who wish to sink their acquisition costs or who need the option of allocation the investment to operating costs can also lease the package for five years. Hardware components are also available individually and can be individually adjusted to your needs.

Founded in 1985 as a communication centre for monitoring persons, buildings and technical facilities, the Bosch Communication Center rose to become one of the largest private communication centre organizations in Germany with more than 90,000 monitored buildings nationwide, also making it one of the largest service providers in the area of Security & Safety. As a partner for lift emergency systems, Bosch offers safety from a variety of manufacturers. The complete solutions range from consulting and training to the sale of hardware, its installation, service, connection to own communication centres and nation-wide intervention. Through collaboration with approximately 180 intervention partners, the Communication Center disposes of a responsive network that is directly on-site in the event of an emergency.

More than 4,000 employees at 16 locations in nine countries handle and optimize business processes of Bosch Communication Center customers. Based on international quality standards, a significant potential for synergy and further efficiency is harnessed for customers from a wide range of sectors and business process solutions are offered. The competence, flexibility and internationality of our employees make the Bosch Communication Center an ideal partner for realizing complex, international BPO projects.